How to cancel an order on Fiverr?

James K Smith

cancel fiverr order

Have you ever placed an order on Fiverr and realized later that you need to cancel it? Maybe the service isn’t quite what you were looking for, or perhaps you found a better option elsewhere. Don’t worry; you’re not alone. Many people face this issue and need a clear, easy-to-follow guide to help them cancel their Fiverr orders.

In this article, we’ll walk you through the steps to cancel an order on Fiverr. We’ll address common challenges and provide actionable advice to make the process as smooth as possible.

Why You Might Need to Cancel a Fiverr Order

Before diving into the cancellation process, let’s understand why you might need to cancel an order on Fiverr:

  1. Service Not as Described: Sometimes, the service you receive doesn’t match the seller’s description.
  2. Better Alternative Found: You might find another seller offering better quality or a lower price.
  3. Change of Mind: Personal circumstances change, and you no longer need the service.
  4. Delay in Delivery: The seller may delay the delivery beyond the agreed timeline.

Understanding these reasons can help you approach the cancellation process more confidently.

Steps to Cancel an Order on Fiverr

1. Review Fiverr’s Cancellation Policy

Before taking any action, it’s important to understand Fiverr’s cancellation policy. Fiverr allows cancellations under certain conditions, and knowing these can save you time and hassle. You can find the detailed policy in Fiverr’s Terms of Service.

2. Communicate with the Seller

The first step in the cancellation process is to communicate with the seller. Here’s how:

  • Log in to Fiverr: Go to the Fiverr website and log in to your account.
  • Go to Orders: Navigate to your orders by clicking on your profile picture and selecting “Orders.”
  • Select the Order: Find the order you want to cancel and click on it.
  • Contact the Seller: Use the messaging feature to explain your reason for cancellation. Be polite and clear in your communication.

3. Request a Mutual Cancellation

If the seller agrees to the cancellation, they can initiate a mutual cancellation. This process is simple:

  • Seller Initiates Cancellation: The seller will start the cancellation process from their end.
  • Accept Cancellation: You will receive a notification. Accept the cancellation to finalize it.

Mutual cancellations are the easiest way to cancel an order without any disputes.

4. Open a Dispute

If the seller does not agree to the cancellation, you can open a dispute. Here’s how:

  • Resolution Center: Go to the Resolution Center from the order page.
  • Open a Dispute: Click on “Resolve Now” and follow the prompts to open a dispute.
  • Explain the Issue: Clearly explain why you want to cancel the order and provide any supporting evidence.

Fiverr’s customer support team will review the dispute and make a decision.

5. Wait for Fiverr’s Decision

Once you’ve opened a dispute, Fiverr’s team will review your case. This may take a few days. During this time, it’s crucial to:

  • Check Notifications: Keep an eye on your Fiverr notifications for updates.
  • Respond Promptly: If Fiverr’s team asks for more information, respond quickly to avoid delays.

Practical Tips for a Smooth Cancellation

  • Be Polite and Clear: Always communicate politely and clearly with the seller. This increases the chances of a mutual agreement.
  • Keep Records: Save all communications with the seller and any work delivered. This can be useful if you need to open a dispute.
  • Understand Timelines: Be aware of Fiverr’s timelines for cancellations and disputes. This helps you act promptly.


Cancelling an order on Fiverr doesn’t have to be stressful. By following the steps outlined above, you can navigate the process smoothly and efficiently. Remember, clear communication and understanding Fiverr’s policies are key to a successful cancellation.

If you found this guide helpful, feel free to share it with others who might benefit from it. And if you have any questions or need further assistance, Fiverr’s customer support is always there to help.

Happy freelancing!

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