Fiverr has its own vocabulary. The platform uses specific terms for features, metrics, and concepts that do not exist outside of it, and using the wrong word in a conversation with support or misunderstanding what a metric measures can cost you real money or a seller level milestone.
This glossary covers every term you are likely to encounter as a seller, organised by category so you can find what you need without reading from the top. Bookmark it and return when you hit a term you do not recognise.
Core Platform Terms
Gig — A packaged service listing created by a seller. Each gig has a title, description, pricing packages, delivery timeline, requirements, and gallery images. Gigs are what buyers find in search. A seller can have multiple active gigs simultaneously (7 at New Seller, up to 30 at Top Rated Seller).
Gig package — The three pricing tiers (Basic, Standard, Premium) within a single gig. Each package can have different deliverables, revision counts, and delivery timelines at different prices.
Gig extra — An add-on that buyers can purchase alongside any package to increase the order value. Common extras include faster delivery, source files, additional revisions, and extended commercial licences.
Gig impression — Each time your gig appears in a search result, a category browse, or any other placement on Fiverr. An impression does not require a click — it is counted the moment the gig thumbnail appears on a buyer's screen.
Gig click — When a buyer clicks on your gig after seeing it in search results. Your click-through rate (CTR) is clicks divided by impressions, expressed as a percentage.
Gig conversion — When a buyer who clicked your gig places an order. Your conversion rate is orders divided by clicks.
Custom offer — A personalised price proposal sent directly to a specific buyer through the inbox, outside of your standard package pricing. Useful for scoping work that does not fit your published packages.
Custom order — An order placed through a custom offer rather than directly through a package.
Brief — Fiverr's AI-powered buyer matching feature. Buyers describe their project in a structured form; Fiverr distributes the Brief to a small number of matched sellers who can submit proposals. Replaced the old Buyer Requests system.
Seller Level Terms
New Seller — The starting designation for all Fiverr sellers. Seven active gig slots, 14-day earnings clearance, no level badge.
Level 1 Seller — Earned after 60 days, 5 orders from 3+ unique buyers, $400 earnings, 4.4 rating, 80% response rate, Success Score 5+, and no TOS warnings. Unlocks 10 gig slots.
Level 2 Seller — Earned after 120 days at Level 1 plus 20 orders from 10+ unique buyers, $2,000 earnings, 4.6 rating, 90% response rate, Success Score 7+. Unlocks 20 gig slots and priority support.
Top Rated Seller (TRS) — Awarded manually by Fiverr's editorial team after meeting high thresholds including 180 days at Level 2, 40 orders from 20+ buyers, $10,000 earnings, and a Success Score of 9+. Unlocks 30 gig slots and 7-day earnings clearance.
Fiverr Pro — A separate designation from the standard level system, earned through a vetted application process. Pro sellers have verified professional credentials and can command premium pricing. Distinct from Top Rated Seller status.
Seller Plus — A paid subscription program offering advanced analytics, a dedicated success manager, and promotional tools. Available from Level 1. Offered in Standard and Premium tiers.
Metrics and Performance Terms
Success Score — A 1-to-10 rating assigned to each individual gig, introduced in 2024. Calculated across six dimensions: client satisfaction, communication quality, order quality, revision handling, dispute resolution, and delivery experience. Includes private buyer feedback that sellers cannot see. Directly affects search placement.
Response rate — The percentage of first messages from buyers that you replied to within 24 hours, measured over the previous 90 days. Affects level eligibility (80% for Level 1, 90% for Level 2 and TRS) and Success Score.
Response time — Your typical speed of first response, displayed on your profile. A shorter response time is a buyer-facing trust signal and a Success Score input.
Order completion rate — The percentage of started orders that were completed without cancellation. Affects level eligibility and algorithm signals.
On-time delivery rate — The percentage of orders delivered by or before the deadline. Late deliveries affect the Success Score and this metric simultaneously.
Late delivery — An order delivered after the agreed deadline. Counts against your on-time delivery rate and feeds negatively into Success Score dimensions.
Private feedback — Buyer responses to internal questions Fiverr asks after each completed order, visible only to Fiverr, not to the seller. Feeds into the Success Score calculation independently of the public star rating.
Order Process Terms
Order — A confirmed purchase of a gig package or custom offer by a buyer. An order is created when a buyer pays; the seller receives a notification and the buyer's completed requirements.
Requirements — The information a buyer provides when they place an order, based on the questions set up by the seller in the requirements section of the gig. Enables the seller to begin work.
Delivery — The submission of completed work through Fiverr's formal delivery system (not through the inbox). Triggering formal delivery starts the buyer's three-day review window.
Revision — A buyer's request for changes to the delivered work. Revision requests are a standard part of the Fiverr order process and are covered by the revision count specified in each package.
Order completion — When a buyer accepts a delivery or when the three-day review window closes without a buyer response. Triggers the earnings clearance period.
Auto-completion — When an order automatically completes three days after delivery without a buyer response. The buyer can still leave a review for 10 days after auto-completion.
Mutual cancellation — When both buyer and seller agree to cancel an order. Initiated through the Resolution Centre. Affects the seller's completion rate.
Late delivery cancellation — An order cancelled because the seller did not deliver by the deadline. Affects completion rate and, under Fiverr's updated policies, allows the buyer to leave a review even on a cancelled order.
Financial Terms
Fiverr commission — The 20% platform fee Fiverr takes from every order. A $100 order produces $80 in your Fiverr balance.
Earnings clearance — The period during which earned funds are held before becoming available for withdrawal. 14 days for most sellers, 7 days for Top Rated Sellers.
Pending clearance — Funds in your Fiverr balance that are still within the clearance window and not yet withdrawable.
Revenue card — The Fiverr Revenue Card, a prepaid Mastercard powered by Payoneer, usable for purchases anywhere Mastercard is accepted.
Withdrawal — The process of transferring available Fiverr balance to an external payment account (PayPal, Payoneer, direct deposit, or wire transfer).
Connects — Upwork's term, not Fiverr's. Included here because sellers researching platforms sometimes confuse Fiverr Briefs (Fiverr's matching feature) with Upwork's Connects (which cost money to submit proposals).
Search and Algorithm Terms
Impressions — How often your gig appears in search results or other placements. Low impressions indicate a visibility problem related to keywords, category, Success Score, or algorithm signals.
Click-through rate (CTR) — Clicks divided by impressions. Measures how compelling your thumbnail and title are to buyers who see your gig in search.
Conversion rate — Orders divided by gig page visits. Measures how effectively your gig description, pricing, portfolio, and reviews convert interested buyers into customers.
Keyword relevance — How closely your gig's title, tags, and description match the terms buyers search for. Determines which queries your gig is eligible to appear for.
New gig boost — The short initial visibility window Fiverr gives newly published gigs, typically 48 to 72 hours, during which the algorithm tests the gig against real buyer traffic.
Fiverr Promoted Gigs — Fiverr's paid advertising feature. Sellers bid for boosted placement above organic search results on a cost-per-click model. Available from Level 1.
Communication and Platform Terms
Inbox — The message system through which buyers and sellers communicate on Fiverr. All communication about orders must remain within Fiverr — sharing contact details outside the platform is a TOS violation.
Quick replies — Saved message templates that can be inserted into inbox conversations to speed up common responses.
Resolution Centre — Fiverr's in-platform dispute management system. Used to initiate cancellations, handle disputes, and escalate unresolved issues to Fiverr support.
TOS (Terms of Service) — Fiverr's platform rules. Violations can result in warnings, gig removal, or account suspension. One active TOS warning prevents level advancement.
TOS warning — An official notification that a TOS violation has been detected. Active warnings affect level eligibility and, for TRS sellers, create demotion risk.
Fiverr Learn — Fiverr's educational platform offering courses in skills directly relevant to Fiverr gig categories. Completing courses adds certification badges visible on your seller profile.
Fiverr Briefs — See "Brief" above. The AI-powered buyer-seller matching feature that replaced the Buyer Requests system.
Buyer Requests — The older system (largely deprecated) where buyers posted service requests visible to all relevant sellers. Now replaced by Briefs.
If a term appears in Fiverr's platform or documentation that is not in this glossary, the Fiverr Help Center is the authoritative source for current definitions. For how these concepts interact in practice during your first months on the platform, the Fiverr getting started guide covers the platform mechanics in context.
Fiverr's features, metrics, and terminology change with platform updates.